Privacy Policy
PRIVACY & SAFETY
Blueline Holdings Ltd operates the http://www.bluelinegifts.com/ website.
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​This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Blueline Holdings Ltd website.
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If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at http://www.bluelinegifts.com/, unless otherwise defined in this Privacy Policy.
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Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
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Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
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Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.
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Service Providers
We may employ third-party companies and individuals due to the following reasons:
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To facilitate our Service;
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To provide the Service on our behalf;
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To perform Service-related services; or
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To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
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Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
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Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
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Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
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Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
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+254 700 047 777
sales@bluelinegifts.co.ke
Delivery Policy
We ensure professional delivery for all orders throughout Kenya. We understand the importance of safety and quicky delivery to ensure it is done in the soonest possible timeframe. Depending on your requirements we offer several shipping options. They include:
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Free Delivery
Free delivery is applicable within Nairobi only. This option is available if the value of your order is above KES.15000
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Our Workings Hours are: -
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Mon – Fri from 8:30am and 5:30pm.
Saturdays from 9am to 2pm
Sundays/Public Holidays Closed
All orders scheduled for weekend delivery will be delivered between 10:00am to 2:00pm.
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Same Day Delivery
In order for you to get your order within the same day we have a cut off time of 2pm. The order needs to be successfully completed and paid by this time in order to enjoy this service. Any orders made after 2:00 pm will be delivered on the next day.
Deliveries will be conducted between 3pm and 6pm. We cannot give you the exact time the items will be delivered.
Next Day Delivery
The following item are considered for next day delivery.
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Personalised Items
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Hampers
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Baskets
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Gift Packs
Peronalised Items
All orders for personalised items should be made by 4:00pm and approvals for all artworks should be done by 5:30pm, so that your order can be processed for next day delivery.
Shipping Costs
Zone A Ksh250: Westlands/Parklands/Lavington/CBD/Upperhill/Wayaki Way up to ABC Place
Zone B Ksh300: Parklands/Lowe Kabete/Kyuna/Loresho
Zone C Ksh400: South B/South C/Nairobi West/ Mombasa Road up to Bomas of Kenya.
Zone D Ksh500: Muthaiga/Kiambu road up to Ridgeways
Zone E Ksh550: Kiambu Road past Ridgeways up to Kiambu Town
Zone F Ksh600: Mombasa Road past Bomas up to Mlolongo
Delivery Delays & Major Holidays
At times due to unavoidable circumstances our riders to experience some delays. Should this be the case a member of our team will contact you. During the festive period and around major holidays we experience a high volume of orders, this may lead to cause a delay. We strive to ensure orders get out as soon as possible however please be duly notified of this occurrence during around this period.
Deliveries Outside Nairobi County
All orders that are to be done outside Nairobi County are handed over to Wells Fargo Courier. Any orders made after 2:00 pm will be handed over on the next day.
Items that cannot be delivered outside Nairobi County
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Fresh food Hampers
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Perishable Food Hampers
Depending on the weight of the item you purchase, our team will advise what you will be required to pay for courier outside Nairobi.
Basic cost for this shipping method is :-
KSh. 1250 (Ksh 750 Fargo Courier + Ksh 400 to Fargo Courier Centre)
Please note that Fargo Courier deliver items only to locations that are within a 10km radius from town. In the event that the address is outside their delivery radius, the recipient will have to collect the parcel from their offices. Fargo Courier do not have a specific delivery timeline.
Our team will email you a tracking number on the morning of the delivery date so that you can follow up with Fargo Courier on the delivery status of your items if you wish to do so.
Shipping Policy
Return & Exchange Policy
Our policy lasts 5 days from your receipt date. If 5 days have gone by since your purchase, unfortunately we do not offer refunds. We only offer exchanges or store credit based on eligibility.
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To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
non-returnable items:
• Gift cards
• Gift Hampers with/without edibles
• Personalised Gift Items
• Fresh produce hampers
• Items on SALE
• Special Offers
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We only exchange items if they are defective or damaged. We will only exchange it for the same item. If that item(s) is no longer in stock we will offer you store credit.
To complete your exchange, we require a receipt or proof of purchase. To initiate your exchange please send an email to sales@bluelinegifts.co.ke
Email reference Exchange of (name of item) (Your First Name) (Your Last Name)
To exchange your product, you should mail your product to:
Blueline Holdings Limited
0700047777
71 Muthithi Road,
Westlands
Nairobi, Kenya
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund subject to the shipping zone you are located within. We will notify you via email once we have received your item for exchange or store credit.