top of page

FAQ

THE MOST COMMON QUESTIONS

  • Can you personalise the item i choose to buy?
    Yes upto 25 characters.
  • Is there a separate charge for Personalisation?
    No. We allow up to 1 name (max 25 characters) on 1 x position at no extra cost. For every addtional position we charge Ksh. 150 per name/logo
  • Can you gift wrap?
    Yes and it is FREE
  • What is delivery cut off time for same day delivery?
    In order for you to get your order within the same day we have a cut off time of 2pm. The order needs to be successfully completed and paid by this time in order to enjoy this service. Any orders made after 2:00 pm will be delivered on the next day.
  • When can i expect my delivery?
    All deliveries are conducted daily except Sundays & Public Holidays between 2pm and 6pm. This is when you should expect your order to be delivered to you.
  • Can you deliver outside Nairobi County?
    All orders that are to be done outside Nairobi County are handed over to Wells Fargo Courier. Any orders made after 2:00 pm will be handed over on the next day. Items that cannot be delivered outside Nairobi County Fresh food Hampers Perishable Food Hampers Depending on the weight of the item you purchase, our team will advise what you will be required to pay for courier outside Nairobi. Basic cost for this shipping method is :- KSh. 950 (Ksh 750 Fargo Courier + Ksh 200 to Fargo Courier Centre) Please note that Fargo Courier deliver items only to locations that are within a 10km radius from town. In the event that the address is outside their delivery radius, the recipient will have to collect the parcel from their offices. Fargo Courier do not have a specific delivery timeline.
bottom of page