SHIPPING & RETURNS

Delivery Policy

We ensure professional delivery for all orders throughout Kenya. We understand the importance of safety and quicky delivery to ensure it is done in the soonest possible timeframe. Depending on your requirements we offer several shipping options. They include:

Free Delivery

Free delivery is applicable within Nairobi only. This option is available if the value of your order is above KES.5000

Our Workings Hours are: -

Mon – Fri from 8:30am and 5:30pm.

Saturdays from 9am to 2pm

Sundays/Public Holidays Closed

All orders scheduled for weekend delivery will be delivered between 10:00am to 2:00pm.

Same Day Delivery

In order for you to get your order within the same day we have a cut off time of 2pm. The order needs to be successfully completed and paid by this time in order to enjoy this service. Any orders made after 2:00 pm will be delivered on the next day.

Deliveries will be conducted between 3pm and 6pm. We cannot give you the exact time the items will be delivered.

 

Next Day Delivery

The following item are considered for next day delivery.

  • Personalised Items

  • Hampers

  • Baskets

  • Gift Packs

 

Peronalised Items

All orders for personalised items should be made by 4:00pm and approvals for all artworks should be done by 5:30pm, so that your order can be processed for next day delivery.

 

Shipping Costs

 

Zone A Ksh250: Westlands/Parklands/Lavington/CBD/Upperhill/Wayaki Way up to ABC Place

Zone B Ksh300: Parklands/Lowe Kabete/Kyuna/Loresho

Zone C Ksh400: South B/South C/Nairobi West/ Mombasa Road up to Bomas of Kenya.

Zone D Ksh500: Muthaiga/Kiambu road up to Ridgeways

Zone E Ksh550: Kiambu Road past Ridgeways up to Kiambu Town

Zone F Ksh600: Mombasa Road past Bomas up to Mlolongo

 

Delivery Delays & Major holidays

 

At times due to unavoidable circumstances our riders to experience some delays. Should this be the case a member of our team will contact you. During the festive period and around major holidays we experience a high volume of orders, this may lead to cause a delay. We strive to ensure orders get out as soon as possible however please be duly notified of this occurrence during around this period.

 

Deliveries Outside Nairobi County

All orders that are to be done outside Nairobi County are handed over to Wells Fargo Courier. Any orders made after 2:00 pm will be handed over on the next day.

 

Items that cannot be delivered outside Nairobi County

  • Fresh food Hampers

  • Perishable Food Hampers

 

Depending on the weight of the item you purchase, our team will advise what you will be required to pay for courier outside Nairobi.

 

Basic cost for this shipping method is :-

KSh. 950 (Ksh 750 Fargo Courier + Ksh 200 to Fargo Courier Centre)

 

Please note that Fargo Courier deliver items only to locations that are within a 10km radius from town. In the event that the address is outside their delivery radius, the recipient will have to collect the parcel from their offices. Fargo Courier do not have a specific delivery timeline. 

 

Our team will email you a tracking number on the morning of the delivery date so that you can follow up with Fargo Courier on the delivery status of your items if you wish to do so.

Our policy lasts 5 days from your receipt date. If 5 days have gone by since your purchase, unfortunately we do not offer refunds. We only offer exchanges or store credit based on eligibility.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

non-returnable items:


•    Gift cards
•    Gift Hampers with/without edibles
•    Personalised Gift Items
•    Fresh produce hampers
•    Items on SALE
•    Special Offers

We only exchange items if they are defective or damaged. We will only exchange it for the same item. If that item(s) is no longer in stock we will offer you store credit. 

 

To complete your exchange, we require a receipt or proof of purchase. To initiate your exchange please send an email to sales@bluelinegifts.co.ke 

 

Email reference Exchange of (name of item) (Your First Name) (Your Last Name) 

 

To exchange your product, you should mail your product to:


Blueline Holdings Limited
0700047777
71 Muthithi Road,
Westlands
Nairobi, Kenya

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund subject to the shipping zone you are located within. We will notify you via email once we have received your item for exchange or store credit. 

 
 
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